Frequently Asked Questions
FAQ for Frugaa Marketplace
Frugaa marketplace is our own online shop where we sell some great, cool products at unbeatable prices! We have a unique inventory and we keep adding new products daily – so be sure to check out our product catalog. Several products are moved to a clearance sale section periodically when their prices are slashed by up to 50% or more.
No, you can order anything at our marketplace and checkout as a guest. However, we strongly encourage you to register on our site before ordering as this will help us save your shipping information, order history, tracking information, etc. Moreover, we periodically reward returning customers with exclusive single-use coupons and the only way for you to get rewarded my ordering as a registered user.
- Go to My Account page and click on ‘lost password’ link.
- Enter the email address you used to register/login at Frugaa and click on "submit".
- You will receive a confirmation link in your inbox which you can use to reset your password.
Registration at Frugaa is 100% free and open to everyone.
All of our items are available to ship within the United States. Most products are also eligible for Canadian shipping. Specific information about shipping for each product varies and it is detailed out under the “Shipping” tab on every individual product page. Associated tax and shipping charges will be calculated in your shopping cart at the time of checkout.
All of our products are shipped out using standard shipping – and most of them qualify for free shipping. Expedited shipping (with additional cost) may be available on certain products.
You will receive an email with the order confirmation details including a unique order number, when you complete your purchase. Moreover, you will receive order status updates by email when payment authorization is complete, order is being processed and when your item is shipped out. Shipping details will be provided with the respective tracking number(s) once your item has been shipped.
- It takes about 48 hours (usually much lesser) for payment authorization confirmation before we begin processing your order.
- Order processing is usually completed within 3-5 business days.
- Upon completing order processing, your item is shipped out and it typically takes 8-10 days (usually lesser) for the shipment to be delivered to your shipping address.
NOTE: Shipping timeline may sometimes vary and take longer than the days stated above, depending on your location, country & address.
You can track your order status anytime by following these steps:
- Go to the My Account page (you might need to log in if you haven’t already)
- Check out the Recent Orders section.
- You can view your order number and current order status.
- You can also track your shipment using the tracking information.
We currently accept payments using PayPal only. PayPal is 100% safe/secure and you can use a credit card to make your payment from PayPal.
The following section explains our cancellation, return and refund policy:
- You can cancel your order during the payment authorization phase or processing phase.
- To cancel your order, please contact our customer service by sending an email to cancellation [at] frugaa.com.
- Please include your order number and a reason for cancellation.
- You will receive a full refund upon verification and confirmation from our customer service – within 48 hours.
- Once your order status has been updated to “completed” – you can’t cancel your order.
- Upon receiving your product shipment, if you wish to return your item – you can initiate an RMA (return merchandise authorization) request by sending an email to rma [at] frugaa.com.
- You would have to bear the return shipping costs for all returns.
- Information specific to each return will be provided by email in response to each RMA request.
- There will be a 25% restocking fee applied to all returns – the adjusted amount will be refunded in the form of store credit or coupon; usable for any purchase at Frugaa marketplace.
- Adjusted store credit refunds only apply to unopened products returned as-is. For any product that has been opened, no refunds of any form will be honored.
- The processing time for any RMA request is typically 10-15 business days.
- To learn more about our store credit coupon policy/terms, return policy, refund policy and cancellation policy – please read our terms & conditions.
There are absolutely “NO” hidden charges when you make a purchase on Frugaa.com! All the prices listed on the respective product pages is exactly what you end up paying. The only additional charge on select products could be expedited shipping, which will be clearly indicated under the ‘Shipping’ tab for that product.